Where Next for Global Contact Centers? New Market Opportunities, Growth Sectors and Effective Sales Strategies
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Some key findings from this report...
Over 800, 000 hosted AP's will exist globally by 2010.
Contact center outsourcing deployments in mature vertical markets will rise from 0.87 to 1.25 million AP's during the period 2006-12, although annual growth will fall by 8% in the same interval.
Remote (virtual) workers represent a significant expansion in contact center functionality, despite only constituting a small percentage of AP's, encompassing 354, 000 workers in 2007.
The Indian contact center market is suffering a decline in annual growth, falling by 30% between 2005 and 2009, due to the maturing market and increased competition from offshore locations.
The public sector is the fastest growing global vertical market.
AP's in Central and Eastern Europe are set to grow by 71% to 308, 800 between 2004 and 2009 with this growth driven by offshoring and outsourcing.
Where Next for Global Contact Centers?
New market opportunities, growth sectors and effective sales strategies
The growing contact center market continues to proffer new revenue potential for vendors in emerging and established markets. Contemporary communication channels, the advent of new business models presenting new delivery formats, advancements in working practises and data convergence all serve as testaments to the opportunistic possibilities. However, as developed markets begin to mature, effectively enhancing the strategic identification and exploitation of opportunities will become a requisite core competency for successful growth sustainability. Where Next for Global Contact Centers? New market opportunities, growth sectors and effective sales strategies is a new management report that provides a detailed examination of potential market opportunities and growth sectors on a global scale, investigates price and cost optimization and evaluates the efficacy of the latest strategies and business models. Use this report's analysis of untapped opportunities and growth niches to enhance your strategic outlook and revenue sustainability
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